FAQs:

Does Festival Lodging own or rent properties directly?

No. Festival Lodging is a service which allows vacation rental owners/managers to list their vacation rentals and helps potential renters to find a suitable vacation rental property. To rent properties, you contact us directly using the contact information provided with each vacation rental listing.

How do I contact vacation rentals

Festival Lodging consists of vacation rental properties available directly from owners and property managers. Arrangements for rent or lease are made directly with us for the owners/managers. Give the dates you are inquiring about and if your dates are flexible, note that too. List how many people, adults and children. If you have a pet that you wish to bring along, be sure to include that information. If you have any special needs or questions, do not hesitate to ask.

How do I know the properties advertised are legitimate?

The online service we provide for vacationers is comparable to that offered by a sites such as VRBO or AirBnb through which vacation homes are advertised.  We do inspect the properties that list on our website so there is a guarantee.

How do I handle payments?

Payments are made directly to us on behalf of the vacation rental owner/manager. Since each vacation rental is individually owned and operated, the payment methods and schedules will vary. Typically the owner/manager will require a reservation deposit, then the balance to be paid in one or two payments. Most owners/managers require full rent plus a deposit paid prior to the rental period. Payment methods will vary also, but most will take Credit cards or PayPal may also be an option. Payments made using a wire transfer do not carry any fees that the other methods like credit cards or paypal do.

What type of pre arrival instructions should I expect?

In addition to directions to the property, you should be provided with either a key or the name of the person who will greet you at the rental, as well as the name and telephone number of some one at the location who you can contact if anything goes wrong..

What if something goes wrong while I am there?

Many owners/managers are very conscientious about their maintenance and do a lot of preventative measure to ensure that things will not go wrong. But in the unlikely event that something does break while you’re there, simply call the owner/manager. The owner/manager should be able to get the problem resolved quickly and professionally.

Can I get a refund?

If you have to cancel your trip (especially at the last minute), you may forfeit all of your rental fees. We will try to accommodate a new booking for your dates but that is not always possible.
Second, consider purchasing Trip Cancellation Insurance for added protection. If your trip has to be cancelled for covered reasons such as illness, accident, death of a family member or traveling companion, jury duty, weather conditions which cause delay/cancellation of travel, or fire or flood in your home, this coverage protects your investment and will reimburse the normally non-refundable payments you make for your vacation rental, airline tickets and other covered travel related fees.

What languages can I use to communicate with owners/managers?

Typically, most vacation rental owners/managers will be able to respond to inquiries in English along with the language spoken where their property is located. Many owners/managers speak multiple languages and some even note which languages they speak within their listing.

What currency are prices shown in? What currency can I pay in?

Prices in the listing summaries are shown in US Dollars for comparison purposes. Prices on the individual listings are shown in the currency of the property owner’s/manager’s choice as indicated on the listing. You should confirm the final price and currency of the payment with the vacation rental owner/manager.